WE RESPECT YOUR PRIVACY.
If you have any privacy-related concerns, please contact us at: support@dolphin-software.online.
This Privacy Policy (“Policy”) describes the order in which DOLPHIN ANTY - FZCO, a Company registered under the laws of the United Arab Emirates , having its address at Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates (“We”, “Us”), collects, uses and discloses information, when you access or use “Dolphin” Service (the “Service”), and our website at https://cloud.dolphin.tech (“Website”), or when you otherwise interact with Us.
This Privacy Policy describes how We collect and use the Personal Data you provide. It also describes available options regarding Our use of your Personal Data and your access to information. We respect your privacy and We take its protection seriously.
We may change this Policy at any time without notice to you. Changes take effect from the moment they are published in the Service or on the Website.
This Policy applies to the following people:
We do not sell your personal data to third parties. If We decide to sell the Service, We will inform you about it, so you can forbid Us to transfer your personal data together with our business. If so, We will delete your data from the databases prior to a business transfer.
In order to fulfill our obligations on provision of the Service, We ask you to provide Us with your personal data, including (but not limited):
Personal Data collected by or transmitted to Us in the course of accessing, interacting and operating of the Service may include, without limitation, the following Personal Data:
We and our Service providers use various technologies to collect information when you interact with the Service, including cookies and web beacons. ‘Cookies’ are small data files that are stored on your device when you visit the Service, which enables Us to collect information about your device identifiers, IP address, used to access the Service, pages or features viewed, time spent on pages and links clicked. ‘Web beacons’ are graphic images that are placed on a website or in an email that is used to monitor the behavior of the user visiting the website or sending the email. They are often used in combination with cookies. We may also receive information about you from other sources, such as when you log in to Dolphin{tt} by using your account credentials for a separate third-party software. We will receive information from that Service as indicated in the relevant third party's authorization screen.
We may collect Personal Data from you in a variety of ways and circumstances, including, but not limited to, installation of Service, subscription to a newsletter, filling out a form, providing Us with feedback. We shall be entitled to combine Personal Data collected in the course of your interaction with different sections of the Service with any other relevant available information.
Processing of Usage Data relies on our legitimate interests. It is necessary for managing and running our business efficiently and effectively, providing quality services including Website support, developing and improving products, determining who may be interested in them.
We adhere to the following principles in order to protect your privacy:
We may use the information collected from you for a variety of purposes, primarily, relating to providing our Service and information about it. We may also use the information for such other purposes as otherwise allowed by law. For example, We (or a supplier or our affiliate company acting on our behalf and only under our instructions) may use your Personal Data, including personally identifiable information, for such purposes, including, but not limited to:
CONSENT
In order to process your personal data, We need to obtain your consent, as provided for by the GDPR, We will only process your personal data if We have received from you a freely expressed, specific, informed and unambiguous indication of your desire, by which you express your consent to the processing of your personal data (“Consent”).
You consent by ticking the appropriate box when registering an account in our Service. In the event that you check the appropriate box, you irrevocably and unconditionally consent to and agree that We have the right to process your Personal Data in accordance with this Policy.
Your Consent applies to all activities related to the processing of your personal data that are carried out for the same purpose or purposes. When processing has multiple purposes, your Consent is deemed to have been given for all of them.
You have the right to withdraw your Consent at any time. You may submit a request by sending Us an email at support@dolphin-software.online. Your withdrawal of Consent will not affect the lawfulness of the processing of your Personal Data based on Consent prior to such withdrawal.
Except as required or permitted by law, We will not use or disclose your personal data for any purpose for which you have refused to give your Consent or later withdrew your Consent. If you withdraw your Consent, you agree that, despite this withdrawal, We may continue to use the personal data previously provided to Us, to the extent that We are required to do so by contract or other legal grounds, and to the extent to the extent necessary to fulfill any contractual obligation you may have to Us, or in any other manner permitted by law.
By ticking the box when registering an account in our Service and by submitting your personal data to Us, you irrevocably and unconditionally consent and agree that We have the right, in accordance with this Policy to process in any way, including collection, storage, use, disclosure, exchange and transfer (including cross-border), your personal data provided to Us, as well as your personal data collected as a result of your use of the Service (i.e. your personal data that We collect automatically and/or from other sources).
The legitimate interest pursued by us to analyse our Website traffic in order to maintain the Service, for example monitoring successful page loads or error messages.
When you purchase a subscription or buy another service from us (even if you just register in the Service), we will need to process your details in order to provide you the Service.
You can review, correct, update, delete or transfer their personally identifiable information. For that, contact Us directly at support@dolphin-software.online. We will acknowledge your request within 72 hours and handle it promptly and as required by law.
Right to access. You may contact Us to get confirmation as to whether or not We are processing your Personal Data. When We process your personal data, We will inform you of what categories of Personal Data We process regarding you, the processing purposes, the categories of recipients to whom Personal Data have been or will be disclosed and the envisaged storage period or criteria to determine that period.
Right to withdraw consent. In case our processing is based on the Consent granted, you may withdraw the Consent at any time by contacting Us or by using the functionalities of our Service. You can withdraw your Сonsent at any time by replying to the email with your withdrawal and your Personal Data will be deleted in 30 calendar days. Please take into account that withdrawing Consent shall make it impossible for us to provide you our Service.
Right to object. In case our processing is based on our legitimate interest to run, maintain and develop our business, you have the right to object at any time to our processing. We shall then no longer process your Personal Data unless for the provision of our Service or if We demonstrate other compelling legitimate grounds for our processing that override your interests, rights and freedoms or for legal claims. Notwithstanding any consent granted beforehand for direct marketing purposes, you have the right to prohibit Us from using Personal Data for direct marketing purposes, by contacting Us or by using the functionalities of the Service or unsubscribe possibilities in connection with our direct marketing messages.
Right to restriction of the processing. You have the right to obtain from Us restriction of processing of your Personal Data, as foreseen by applicable data protection law, e.g. to allow our verification of accuracy of Personal Data after your contesting of accuracy or to prevent Us from erasing Personal Data when personal data are no longer necessary for the purposes but still required for your legal claims or when our processing is unlawful. Restriction of processing may lead to fewer possibilities to use our Service.
Right to data portability. You have the right to receive your Personal Data from Us in a structured, commonly used and machine-readable format and to independently transmit those data to a third party, in case our processing is based on your Consent and carried out by automated means.
How to exercise these rights. To exercise any of the above-mentioned rights, you should primarily use the functions offered by our Service. If such functions are not sufficient for exercising such rights, you shall send Us an email to support@dolphin-software.online, stating the following information: name, address, phone number, email address, and a copy of a valid proof of identity. We may request additional information necessary to confirm your identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
We store Personal Data for as long as it is necessary to ensure the operation of the Service. Traffic information is deleted or anonymized when it is no longer needed to carry out the transfer process or, in the case of a paid subscription, until the end of the period during which the account can be legally disputed or payment made. Information about targeted marketing and the provision of value-added software (including traffic information used for these purposes) is kept for as long as it is necessary to carry out such activities, or until the User refuses such use to Us in accordance with this Policy. The rest of the information is stored for as long as We consider it necessary to ensure the operation of our Service. This section does not exclude the possibility of technical storage or access to information for the limited purpose of transmitting a message or in cases where it is absolutely necessary for Us to operate the Service.
EU territory. In accordance with the GDPR, We strive to anonymize data whenever possible. If you choose to exercise your right to erasure, We will also inform our providers to delete all of your data.
We do not use the Service to knowingly obtain information about children under 16 years of age. In the event that We become aware that We have collected personal data from a child under 16 years of age, We will delete that information as soon as possible. If you believe that We may have any information about children under 16 years of age, please contact Us at support@dolphin-software.online.
US territory. We do not use the Service to knowingly obtain information about children under the age of 13. In the event We become aware that We have collected personal data from a child under 13, We will delete that information as soon as possible. If you believe that We may have any information about children under 13 years of age, please contact Us at support@dolphin-software.online.
Territory of Russia. We do not use the Service to knowingly obtain information about children under the age of 14. In the event that We become aware that We have collected personal data from a child under 14 years of age, We will delete that information as soon as possible. If you believe that We may have any information about children under the age of 14, please contact Us at support@dolphin-software.online.
We care to ensure the security of Personal Data. We follow generally accepted industry standards to protect the information submitted to Us, both during transmission and once We receive it. We maintain technical, physical, and administrative security measures to provide reasonable protection for your Personal Data. When We or our contractors process your information, We also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate administrative, technical and physical measures.
There is no 100% secure method of transmission over the Internet or method of electronic storage. Therefore, We cannot guarantee its absolute security.
We never process any kind of sensitive data and criminal offense data. Also, We never undertake to profile personal data.
We work with third party service providers who provide us with website development, application development, hosting, maintenance and other services. They may be located outside the EEA. These providers may access or process personal data on our behalf as part of providing these services to Us. We provide suppliers with information only to the extent that is reasonably necessary for them to perform their functions.
All data transfer is carried out in accordance with the highest security standards. The transfer of personal data to countries outside the European Economic Area is possible only if We have received Your Consent to do so.
All data processed by Us is stored exclusively on secure hosting provided by mcs.mail.ru, Yandex.Cloud or AWS Amazon.
We use Amplitude Analytics to analyze User behavior and understand how Users navigate the Service and which features appeal to them the most. We share the following information:
For more information on Amplitude Analytics' privacy practices, please see the Privacy Policy: https://amplitude.com/privacy.
We use Yandex Metrica to evaluate site traffic and analyze user behavior. For more information about Yandex Metrika's privacy practices, please read the Privacy Policy: https://metrica.yandex.com/about/info/privacy-policy.
We use Google Analytics to generate detailed website visitor statistics. Statistics are collected on the Google server; The user only places the JS code on the pages of his site. The tracking code is triggered when the User opens the page in their web Service. For more information about the privacy practices of Google Analytics, please see the Privacy Policy: https://policies.google.com/privacy?hl=en-US s-privacy-policy/.
We use Cloudpayments to accept payments from our users. For more information about Cloudpayments' privacy practices, please see the Privacy Policy: https://static.cloudpayments.ru/docs/policy-cloudpayments.pdf.
We use Unlimitt to accept payments from our users. For more information about Unlimitt's privacy practices, please see the Privacy Policy: https://www.unlimint.com/privacy-policy/.
We use Cryptadium to accept payments from our users. For more information about Cryptadium's privacy practices, please see the Privacy Policy: https://cryptadium.com/uploads/docs/en/FgQTFkUaoa5Ake72h-5Prae9NGokO9Fs_b.pdf.
You can deactivate local notifications by changing the notification settings in accordance with the instructions of the operating system running on the Users’ device.
This Privacy Policy is applicable to our Service. Once redirected to another website or application, this Policy shall be no longer applicable.
From time to time, We may update this Privacy Policy. We encourage you to periodically check back and review this Policy so that you always will know what information We collect, how We use it, and with whom We share it.
If you have any questions please contact Us at support@dolphin-software.online.